Terms and conditions

These terms govern the contractual relationship between VAND (the Provider) and the customer regarding use of the VAND platform.

1. Scope

These Terms and Conditions apply to all contracts between the Provider and customers for provision of the VAND platform and related services. Deviating terms become part of the contract only with express written consent.

2. Subject matter

The Provider makes available a SaaS platform for AI-assisted chats, research, chatbots, connectors and knowledge bases. The scope of features depends on the selected plan and is publicly viewable at vand.ai.

3. Conclusion and term of contract

The contract is concluded upon confirmation of registration. Unless otherwise agreed, it runs on a monthly basis and renews automatically for another month unless terminated with 14 days’ notice before the end of the month.

4. Prices and billing

• Seats: Billed monthly according to plan and active members. Volume discounts are applied automatically.
• Token consumption: Deducted 1:1 from workspace credit, precise to the eurocent.
• Subscriptions and modules: Listed separately on the monthly invoice.
• Payment: Due net 14 days after invoicing. Available payment methods are agreed in the individual offer or order form; self-service SEPA collection is not currently offered.

All prices are exclusive of applicable statutory VAT.

5. Customer obligations

The customer must ensure that they process only content they are authorised to process and that does not violate applicable law. The customer is solely responsible for their access credentials.

6. Availability

The Provider targets annual average availability of 99.5%. Maintenance windows will be announced where possible. Specific SLAs are determined by the selected support plan.

7. Liability

The Provider is liable without limitation for intent and gross negligence. In cases of simple negligence, liability is limited to foreseeable damage typical for the contract. Liability for lost profits, indirect damage or consequential damage is excluded to the extent permitted by law.

8. Data protection

The processing of personal data is governed by the Privacy Policy and the Data Processing Agreement.

9. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, the place of jurisdiction is Berlin. If any provision of these Terms is or becomes invalid, the validity of the remaining provisions remains unaffected.

These Terms and Conditions are a placeholder and must be finalised by legal counsel before go-live.